close [X]

Call back for new
personal injury claims only

Leave your details to request a call back.

* Required fields

Yes No further information     

You are in: Home Page | Important Information about using the Thompsons website | Privacy Policy & Cookies

Privacy Policy & Cookies

Privacy Policy

Privacy Policy

Your privacy is important to us

We’d like you to know how we collect and use information and what we do to safeguard any information you give us. If, after reading our Privacy Policy, you have any questions, just send an email to and we’ll get right back to you.

Why we collect information about you

The are several reasons for this:

•To help us provide the best, most efficient service to you.
•To detect and combat fraud.
•To identify you (by asking security questions such as your date of birth) before disclosing confidential information.

Where we get the information from

When you use our service we will ask you to tell us, for example, your contact details and date of birth. There are also public sources of information that we may use such as Directory Enquires.

What sort of information we collect

When we are dealing with your case you may reveal some information that could be considered to be ‘sensitive’ as defined by the Data Protection Act 1998: information about your ethnic background or state of health, for example. You can be confident that we will only use this type of information for the specific purpose you provided it.

Who we share the information with

We will never sell your details to third parties for marketing purposes. We will of course need to pass your details to other people – our experts, for instance – who need these to work on your case. We may also disclose information to authorities such as the Police and the Inland Revenue, but only where required or permitted by law or necessary in your case to do so.

Respecting your preferences

We will respect your preferences by not sending you any material through particular channels if you have registered your details with the Mailing, Telephone, Fax or Email Preference.


Cookies are small data files that are stored on the hard drive of your computer, laptop, tablet or mobile phone when you visit our website. They do not store any personal data about you or which could be used to identify you. We use cookies to help us understand how you interact with our website. By analysing this cookie data, we can work out how to improve the design of our website.

How we use cookies

We use a third party analytics tool called Google Analytics to collect and report on the data from these cookies. Google Analytics allows us to see how our visitors are interacting with our website. We are able to assess the number of visitors coming to our website, how they arrived at our website, what pages they navigated to and how long they spent on the various pages. No other information about you is collected or stored - please visit the Google Privacy Policy for more information.

We use a third party social media plug-in tool called AddThis. This allows visitors to our news pages to share any news articles they find interesting via the most popular social media bookmarking services.

Cookies we use on our website

We have audited the cookies used by our website, so you know exactly which cookies we are using, what data they are collecting and how we use the information they provide.

Third party cookies used on Thompsons website
Google Analytics
Cookie Purpose
_utma Determining a unique visitor. Each unique browser used to visit our website is issued this cookie. Any subsequent visits by the same browser are indentified as being from the same visitor - which assists in distinguishing between all and unique visits.
Expires: 2 Years
Determining a visitor session. When a visitor views a page on our website, Google Analytics attempts to rewrite the _utmb cookie and will expire after 30 minutes of no activity by the visitor. The _utmc expires when the visitor closes the browser. If either of these cookies is not present, Google Analytics knows the session has ended for that visitor.
Expires: 30 Minutes
_utmz Determining traffic sources and navigation. This cookie contains referral information about how a visitor arrived at our website- E.g. via a search engine, by clicking an advert, a link in an email campaign, via a direct link, etc. It is also updated when vistors view our web pages, helping us understand how visitors are navigating around our website.
Expires: 6 Months
More information about Google Analytics cookies.
AddThis Social Bookmarking
Cookie Purpose
_atuvc Social bookmarking. Our news pages contain a facility that allows you to share a link to the news article you find interesting across a wide range of social bookmarking services to which you may be subscribed.
More information about the AddThis privacy policy
How to opt-out of AddThis data collection

How to opt out of cookies

You have complete control over how to manage or delete cookies on your computer.
Please visit if you wish to find out how to manage or delete cookies.

Please note, that in restricting or deleting cookies, some websites may not function correctly.

Further Information

If we change this Privacy Policy & Cookies information we will publish the amended version on our website. If you would like to receive a copy of it through the post or if you have any comments or questions, please write to us or send an email to

Note: This Policy only applies to the information that we hold about private individuals, not about companies and other organisations.

Contact us about your accident or injury
Call us for free on 0800 0 224 224 Call us from your mobile on 0330 123 123 0 (charged at local number and free when covered by inclusive minutes) Request a call back Text CLAIM to 82010 (standard network rates apply)
Client Photo

"Life may not be the same but I´m a positive person and determined to make the best of it and Thompsons have been a real help with that."- Roger